Terms & Conditions
Last updated: September 2025
1. Our mission
Our mission is to connect, inform and inspire the property and urban development industry by being its leading source of news, information, networking services, events and education.
Our vision is to grow a global network of people and businesses that are contributing to the development of smart and sustainable cities around the world. In doing so, we believe we will empower our community to make better decisions resulting in improved outcomes for the built environment.
2. Welcome
Welcome to The Urban Developer, operated by The Urban Developer.com Pty Ltd ACN 169 148 958 (we/us/our).
These Terms of Use (Terms) govern your use of our Site <www.theurbandeveloper.com> (Site) and your access to and receipt of the content, information, virtual events, videos, audio recordings or other materials (Content) we make available to you (our Services). These Terms apply to your receipt of and access to our Services (other than our in-person events or awards which are governed by separate terms and conditions) regardless of the means in which that occurs.
3. Acceptance of Terms
By accepting these Terms (including any updated Terms in accordance with clause 7) you are creating a legally enforceable agreement between you and us (Agreement). You accept these Terms when you:
access our Site;
sign up to our email subscription list (Email Subscription);
create a membership account with us to enable you to access TUD+ Membership exclusive content and/or Paid Content (as defined in term 6.2) (TUD Account);
receive, access or download any Content; or
otherwise communicate to us, whether verbally or in writing, that you have been provided with these Terms and agree to be bound by them.
If you do not agree to these Terms you must not:
sign up to our Email Subscription;
create a TUD Account;
request that we make our Services available to you; or
access our Site, or access, download or use any Content comprised in the Services.
4. Membership
4.1 TUD Account
By creating a TUD Account you acknowledge and agree:
to conduct yourself in a manner that is respectful and reputable at all times and not harass, bully or intimidate others accessing or receiving our Services or act in a way that could reasonably be seen to interfere with another member's use of the Services;
not to register for more than one account unless part of a specialised membership plan, create an account on behalf of someone else unless you have our authorisation and the individual's consent, or create a false or misleading identity;
you are required to use a personal email address to become a TUD Account Holder. Generic company email addresses (such as info@yourcompany.com) are not acceptable.
you are responsible for all acts and omissions of any person who uses your TUD Account, including all charges for any purchases made through your TUD Account;
you are responsible for all incidental costs associated with accessing the Services including any mobile, data and internet usage costs;
not to transfer or provide access to your account to any other person and to maintain the security of your TUD Account, including by keeping the password to your TUD Account secret and using a strong password more than 8 characters long with a mix of numbers, letters, symbols and upper and lower case;
to notify us immediately in the event of any known or suspected unauthorised use or access of your TUD Account, or any other suspected breach of security including loss, theft, or disclosure of your password;
to take the necessary steps to prevent the continuance of any unauthorised use of your TUD Account by contacting us to change your password (or using such other functionality to change your password as we provide), informing the police (where appropriate) and contacting the financial institution connected with your TUD Account to prevent any further charges being processed for unauthorised transactions;
to update and keep your personal information relating to your TUD Account accurate, including without limitation your email address, Billing Information (defined in clause 4.2 below) and any other information relating to the creation of your account;
any information that you submit, post, display or otherwise make available on our Site whilst using the Services (Member Contributions) may be viewed, edited and shared by us and other members. We may, in our absolute discretion, remove any Member Contributions from our Site without prior notice to you.
4.2 TUD+ Membership
To become a TUD+ member you must:
(i) create a TUD Account; and
(ii) add your nominated payment method to your TUD Account, which may include:a Visa, Mastercard or American Express credit card;
a bank account we can direct debit from;
a PayPal account we can charge; or
any other payment method we publish as acceptable from time to time (altogether Billing Information).
Your TUD+ Membership will continue until cancelled by you or terminated under clause 12.
You may upgrade your membership from the Email Subscription by creating a TUD Account at any time.
You must be at least 18 years of age to become a TUD+ Member. Minors may only use the Services under the supervision of an adult.
5. Corporate Membership
If you purchase a corporate TUD+ Membership:
(i) on creation of your corporate account and payment of the applicable Subscription Fee, you will be entitled to nominate users to receive TUD+ Memberships under your corporate account (Nominated Users) up to any nominated user cap applicable to your membership tier;
(ii) each Nominated User must have or create a TUD Account, and review and accept these Terms and Conditions, before accessing our Services and Content;
(iii) you may change your Nominated Users at any time via your TUD Account settings; and
(iv) your corporate account will be solely responsible for payment of the applicable Subscription Fee and any additional fees applicable to Paid Content purchased by your Nominated Users.You acknowledge and agree that your corporate account will not have access to our Services and Content separate to your Nominated Users.
6. Service Requirements & Limitations
You acknowledge that it is your responsibility to ensure that your internet connection and devices are adequate to access our Services.
We use all reasonable efforts to ensure the general availability of the Services, however, to the fullest extent permitted at law:
we do not warrant or guarantee the Services are uninterrupted or error free;
we do not take any responsibility for faults, delays, or interruptions to the Services, including where caused by:
▪ misuse or user error;
▪ your internet access, software or equipment; or
▪ the delays, action, or inaction of any third party or any third party service, software or equipment.
We will use our best endeavours to provide you with notice of planned maintenance and upgrades to the Site and to restore any Content as soon as practicable where is it down for any reason.
6. Billing
6.1 Subscription Fees and Payment
If you become a TUD+ Member:
Subscription fees: You agree to pay the subscription fees applicable to your selected membership tier as published on our Site at the time of sign-up or as otherwise notified to you in accordance with these Terms (Subscription Fees).
Billing and payment: Unless otherwise agreed to through a corporate TUD+ membership, your Billing Information linked to your TUD Account (Billing Information) will be charged on each renewal date (as applicable to your membership tier), for payment of the applicable Subscription Fees and any applicable payment surcharge). We will use all reasonable endeavours inform you of any surcharge applicable to your chosen payment method.
Recurring payments: You acknowledge and agree that your membership will automatically renew on a monthly, quarterly or annual basis (as applicable to your membership tier) and we will charge you the applicable Subscription Fees commencing from the date that you become a TUD+ Member and automatically on each renewal until you cancel your membership in accordance with these Terms.
Price changes: We may increase our Subscription Fees at any time by giving you at least one calendar months' notice, except where such increase is required by law or any regulatory authority (in which case we will give you notice as soon as reasonably practicable). The increased Subscription Fee will apply to the next payment of your Subscription Fee following expiry of the applicable notice period. If you do not agree with any increase, you may cancel your TUD+ Membership by written notice to us prior to your next renewal (see clause 12.1).
6.2 Paid Content
From time to time, we may make Content additional to our free content, email subscription content and TUD+ Membership content available for purchase by TUD Account Holders (Paid Content).
The costs of Paid Content will be clearly published by us prior to your purchase and must be paid for in advance.
If you have a TUD Account with Billing Information, this designated payment method will be charged upon your completion of the purchase, unless otherwise agreed to through a corporate TUD+ Membership.
7. Changes to these Terms and TUD
We may need to make changes to these Terms, our Services and Content from time to time and do not guarantee that they will stay the same or that our Services and Content will always be available.
Subject to sub-clause (3), we reserve the right to change these Terms at any time. We will publish the updated Terms on the Site and the updated Terms will take effect from the time of publication unless otherwise specified. Please ensure that you review these Terms regularly as your continued use of our Services after the effective date of any updated Terms will constitute your acceptance of the updated Terms.
If we make a material change to these Terms that is reasonably likely to have a negative impact on your rights or the Services and Content we make available to you, we will notify you and provide you with at least 30 days’ notice of the relevant changes before the updated Terms take effect via a notice on our website or the email address recorded in your TUD Account or corporate account (if applicable). If you do not agree to the updated Terms, you may cease use of our Services and, if you are a TUD+ Member, cancel your TUD+ Membership in accordance with clause 12.1.
Subject to sub clause (5) and (6), we reserve the right to modify, permanently or temporarily remove, disable or discontinue (Vary) any of our Services and Content at any time. We also reserve the right to Vary the inclusions and features of each of our TUD+ Membership tiers.
To the extent that you have purchased Paid Content, we will only Vary the Services relating to that Paid Content in a manner that does not cause it to be materially different from that which was publicised, acting reasonably. You acknowledge and agree that Variations to the Paid Content we may make include:
altering the format;
substituting educators, panelists, moderators or presenters; and/or
changing planned timing.
We will endeavour to provide you with reasonable notice of any material Variations to our Services and Content that are reasonably likely to have a negative impact on you, prior to the Variations becoming effective or as soon as reasonably possible following our implementation of the Variation. Your continued use of our Services following a Variation will constitute your acceptance of the Varied Services.
8. Policies and supplemental terms
8.1 Policies
We may from time to time implement policies that govern the way in which we provide our Services, or how you may access, use and pay for Content forming part of our Services (Policies). All of our current Policies are available on our Site.
You agree to review and from time to time revisit each of our Policies and comply with your obligations under each of our Policies.
You acknowledge and agree that we may reasonably vary our Policies, including by introducing new Policies, in our sole discretion. We will publish variations to any of our Policies on our Site prior to, or at the time of the variation becoming effective.
If we make a material variation to a Policy that is reasonably likely to have a negative impact on your rights or obligations, we will notify you and provide you with at least 30 days’ notice of the relevant changes before the updated Policy takes effect via a notice on our website or the email address recorded in your TUD Account or corporate account (if applicable). If you do not agree to the updated Policy, you may cease use of our Services and, if you are a TUD+ Member, you may cancel your TUD+ Membership in accordance with clause 12.1.
8.2 Supplemental terms
We may from time to time, set out supplemental terms that will govern:
your access to and use of specific types of unique Content, including Paid Content, offered by us as part of our Services (Special Content);
the provision of any content you have created being supplied to us; and
other non-standard interactions between us.
Before you access and utilise any Special Content, provide content to us or otherwise interact with us, in circumstances where you have been given supplemental terms, you must first agree to and accept those supplemental terms. Upon doing so, you agree that those supplemental terms amend the Agreement so as to be incorporated into it.
The provisions of these Terms will prevail to the extent of any inconsistency between the supplemental terms, unless the inconsistency is expressly recognised in the supplemental terms in which case they will prevail to the extent of that inconsistency.
9. Intellectual Property
The Site, Content and Services are protected by copyright and other intellectual property laws.
All intellectual property rights in the Site, Content and Services (including all intellectual property rights in any information, text, graphics, logos, button icons, video and audio content, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features) and any improvements or modifications to the Site, Content and Services (TUD Intellectual Property) are owned by us or our licensors.
No right, title, or interest in the TUD Intellectual Property is transferred or granted to you under these Terms.
Subject to any Re-publishing Guidelines in effect and published on the Site from time to time, you must not in any form or by any means copy, adapt, reproduce (other than for the purpose of viewing the website in your browser), store, modify, distribute, print, upload, display, perform, remove any credits, publish, disseminate, communicate or create derivative works from any part of the TUD Intellectual Property or commercialise any Content without our prior written permission or, in the case of third party material, from the owner of the intellectual property rights in that material.
You must not utilise any tool, program, script or application for the purpose of scraping, indexing, surveying or otherwise data mining any portion of our Services or Content.
You must not attempt to gain unauthorised access to or impair any aspect of our Services, or otherwise undertake or engage in actions that impede the operation or functionality of our Services.
We take the protection of our intellectual property rights, and those of our licensors, seriously. Where we deem it necessary, we will not hesitate to take all steps necessary to prevent the infringement of those intellectual property rights.
10. Third Parties
10.1 Third Party Software
In order to deliver our Services, we may require you install, implement and/or incorporate third party software tools (Software). You acknowledge and agree that you are solely responsible for:
your compliance with any third-party terms and conditions relating to your use of the Software; and
all fees and costs relating to your access and use of the Software.
To the extent permitted by law, we are not be responsible for any loss or damage you suffer in connection with your use of the Software.
10.2 Third Party Sites
Our Services may contain links to third party Sites and content that are outside of our control (Linked Sites). We take no responsibility for content contained in any Linked Site and do not endorse any aspect of a Linked Site. Such links are provided for convenience only and are accessed and used entirely at your own risk.
We have no control over Linked Sites or the content within them. We cannot and do not guarantee, represent or warrant that the content contained in any Linked Site is accurate, legal or inoffensive.
We do not assume any responsibility or liability for the actions, products, services and content of any Linked Site. You should carefully review each Linked Site's privacy statements and other terms and conditions of use. If you choose to purchase goods or services from a third party, including one accessed from our Services, you are entering a separate agreement with that third party, and expressly acknowledge that we are not a party to that transaction and disclaim all liability in connection with it.
11. Disclaimer
You acknowledge and agree that the Content and Services are provided strictly for educational and professional development purposes only and are in no way to be construed as professional advice. Any action taken by you on the basis of the information contained in the Content and the Services is at your own risk.
Where we provide information about a product or service, the nature of the information is solely intended to describe the product or service in a manner that allows you to consider whether to acquire the product or service. Such information is in no way to be construed as advice.
While we use reasonable care and skill in providing the Content and Services, the Content and Services are provided on an "as is" and “as available” basis. Subject to clause 11(5) and to the maximum extent permitted by law, we exclude all representations and warranties, express or implied, including regarding accuracy, completeness, currency, non-infringement, merchantability, fitness for a particular purpose or that the Content and Services will continue to be made available for any period of time or that your use of the Content and Services will be seamless, error-free or uninterrupted.
Nothing in these Terms is intended to exclude, restrict or modify rights, guarantees and remedies that may be conferred on you under the Australian Consumer Law or any other legislation that cannot be excluded, restricted or modified.
12. Termination
12.1 Your cancellation
If you wish to cancel your
:
(a) TUD+ Membership, you may do so at any time via your TUD Account settings; or
(b) Email Subscription, you may do so at any time by unsubscribing via our email communications or within your TUD Account.When you cancel:
(a) an Email Subscription, your access to the email subscription Services will cease immediately; or
(b) a TUD+ Membership, your access to the exclusive TUD+ Membership Content (or in the case of a corporate TUD+ Membership, your Nominated Users’ access to the exclusive TUD+ Membership Content) will cease at the expiry of the then-current membership period and we will not provide refunds or credits for any partial membership periods or unwatched Content (including Paid Content) unless clause 12.1(3) applies or you are entitled to a refund under Australian Consumer Law.If we make a material change to these Terms or our Policies, or a material Variation, and that change or Variation negatively impacts your rights or the Services or Content we make available to you (such as, your Paid Content or the core inclusions or features of your TUD+ Membership), and you do not agree to the change or Variation, you may cancel your Membership and request a pro-rata refund of the Subscription Fees paid for the remaining portion of your current membership period. Whether a change or Variation is material will be assessed reasonably by us, having regard to the nature and extent of the change and its impact on your use of our Services and Content.
12.2 Suspension or termination by us
We may suspend or terminate your TUD+ Membership or TUD Account by emailing you at the address recorded in your TUD Account or corporate account (if applicable) immediately if:
● you or a Nominated User are in breach of the Agreement or our Policies;
● you fail to make any payment to us when it is due and, after two further automated attempts, we have not received payment from you; or
● we reasonably suspect, acting reasonably, that there has been fraudulent, dishonest, abusive or malicious activity in connection with your or a Nominated User’s TUD+ Membership or TUD Account.We may terminate your TUD+ Membership or TUD Account for any other reason by providing you with at least 14 days’ written notice to the email address recorded in our TUD Account or corporate account (if applicable).
If we terminate your TUD+ Membership or TUD Account under clause 12.2(1), you agree that you forfeit any Subscription Fees or fees applicable to any Paid Content you have paid, even where the Services or Paid Content has not been accessed or received by you.
If we terminate without cause under clause 12.2(2), we will refund you, on a pro rata basis, an amount equal to the Subscription Fees or other fees paid for Services or Paid Content by you not provided to you or your Nominated Users as at the date of termination.
12.3 Effect of termination
Unless otherwise specified in these Terms or required by law (including under the Australian Consumer Law), payments of Subscription Fees or fees for Paid Content are non-refundable, and we do not provide refunds or credits for any partial membership periods or unwatched Content (including Paid Content).
On termination of your TUD+ Membership or TUD Account, you must immediately pay us any and all amounts owing to us in connection with these Terms.
Termination does not affect any accrued rights of a party under these Terms.
To the extent permitted by law, we are not liable for any loss or damage you may suffer as a result of the termination of your or a Nominated User’s TUD+ Membership or TUD Account in accordance with clause 12.2.
13. Liability and Indemnity
Subject to clause 11(5) and 13(2) and to the maximum extent permitted by law, our maximum total liability for any loss or damage arising out of or in relation to this Agreement or your access or use of the Services or Content, whether in contract, tort (including negligence), equity, statute or otherwise, will not exceed the greater of $100 and the total amount of any Subscription Fees paid by you to us in the 6 month period before the event giving rise to the liability, loss or damage.
Subject to clause 11(5) and to the maximum extent permitted by law, you acknowledge and agree that we will not be liable for any indirect, incidental, special or consequential loss or damage (including but not limited to loss of profits, loss of revenue, loss of opportunity, loss of data and loss of goodwill), whether arising in contract, tort (including negligence), equity, statute or otherwise in connection with this Agreement or your access or use of the Services or Content.
Subject to clause 11(5) and to the maximum extent permitted by law, you hereby release, indemnify and hold us (including our directors, officers, employees, suppliers, content partners and licensors) (Indemnified Persons) harmless from and against any loss, damage, liability, cost or expense suffered or incurred by the Indemnified Persons, arising out of or in connection with any claim, demand, suit or proceeding brought against the Indemnified Persons by you or any person that you are responsible for (including, if you are a corporate member, any of your Nominated Users) that relates to:
your (and if you are a corporate member, any of your Nominated Users’) use or access to our Services or Content; or
our suspension or termination of any of your rights under these Terms (provided such suspension or termination is in accordance with these Terms),
except to the extent the loss, damage, liability, cost or expense is caused by our breach of these Terms, our negligence, wilful misconduct or breach of law.
14. Dispute Resolution (Mediation)
If a dispute (Dispute) arises between the parties to this Agreement (Participants) that arises out of or in connection with this Agreement (including any dispute as to the validity of this Agreement) which they cannot resolve, then the parties agree that before any court or arbitration proceedings (other than for urgent interlocutory relief) are commenced with respect to the Dispute, the following steps must be taken to attempt to resolve the Dispute.
The party claiming that a Dispute has arisen must deliver to the other parties a notice containing particulars of the Dispute (Dispute Notice).
During the period of 10 business days after delivery of the Dispute Notice, or any longer period agreed in writing by the parties to the Dispute (Initial Period), the Participants must use their reasonable endeavours and act in good faith in an attempt to resolve the Dispute.
If the Participants cannot resolve the Dispute within the Initial Period then unless they all agree otherwise, the Participants must refer the Dispute to the Resolution Institute for the facilitation of a mediation according to the Resolution Institute's Mediation Rules.
If within 10 Business Days after the referral of the Dispute to the Resolution Institute the parties have not agreed upon the mediator or any other relevant particular, the mediator and the particular not agreed will be determined in accordance with the Resolution Institute's Facilitation Rules.
All Participants must participate in the mediation in good faith and cooperate with the Resolution Institute as a facilitator.
15. Privacy
For information about how we may collect, hold, use and disclose your personal information in connection with your use of our Site and Services, please see our Privacy Policy.
16. Standard Provisions
16.1 Assignment
You must not assign or otherwise deal with your rights under these Terms except with our prior written consent.
We may at any time assign, novate or otherwise deal with our rights under this Agreement as we determine and without further notice to you.
16.2 Costs
Each party will pay their respective costs and expenses of and in connection with the negotiation, preparation, execution, and performance of these Terms.
16.3 Force Majeure Event
Neither party is liable for any breach of its obligations under these Terms to the extent that the breach resulted from any event that is outside the reasonable control of the affected party and could not have been prevented by that party taking reasonable steps.
16.4 Goods and Services Tax
Unless otherwise expressly stated, all amounts stated to be payable under these Terms or in connection with them are exclusive of goods and services / value added tax (GST). If GST is imposed on any supply made under or in accordance with these Terms, then the GST payable must be paid to the supplier as an additional amount by the recipient of the supply, provided the supplier provides a tax invoice in respect of the taxable supply.
If a party is entitled to be reimbursed or receive compensation for any of its costs, expenses or liabilities then the amount to be paid is to be reduced by the input tax credits to which that party is entitled to receive in relation to those amounts.
16.5 Notices
Any notice given under or in connection with these Terms must be in writing, in English and be delivered by email to the addressee at the addressee's specified email address, which in your case is the address you detailed when creating your TUD Account and in our case is the address published on our Site.
A notice will be deemed to be received by the addressee at the time of receipt in accordance with section 24 of the Electronic Transactions (Queensland) Act 2001 (Qld).
16.6 Jurisdiction
This agreement is governed by the law in force in the State of Queensland and each party submits to the non-exclusive jurisdiction of the courts of Queensland and the courts competent to determine appeals from those courts, in relation to any proceedings that may be brought at any time relating to these Terms.
The Urban Developer has designed the Site for use only within Australia and makes no warranties or representations with regard to use by persons accessing, downloading or otherwise using the Site outside of Australia.
16.7 General
Except as otherwise expressly set out in these Terms, the Agreement may only be varied by a further written agreement accepted by or on behalf of each of the parties.
Unless these Terms expressly state otherwise, a party may in its absolute discretion, give conditionally or unconditionally or withhold, any consent or approval under these Terms. To be effective any consent or approval under these Terms must be in writing.
These Terms contain the entire agreement between the parties about its subject matter. Any previous understanding, agreement, representation or warranty relating to that subject matter is replaced by these Terms and has no further effect.
Any indemnity given in these Terms survives the expiry or termination of these Terms and a party may enforce a right of indemnity at any time, including before it has suffered loss.
Each party represents and warrants to each other party that it has the power to enter into and perform its obligations under these Terms and these Terms create valid and binding obligations enforceable in accordance with their terms.
Any provision of these Terms that are illegal, void or unenforceable will be severed without prejudice to the balance of the provisions of these Terms which remain in force.
The non-exercise of or delay in exercising a right of a party will not operate as a waiver of that right, nor does a single exercise of a right preclude another exercise of it or the exercise of other rights. A right may only be waived by written notice signed by the party to be bound by the waiver.
Contact Us
If you have any questions about these terms, please contact us.
